Contact the Prescription Team
Colton Mill & The Grange Medical Centre Prescription Line - Please call the Practice number and follow the correct option.
Please note that there may be occasions where the prescription team are busy answering other calls or enquires. In this case, please leave a voicemail with your Full Name, Date of Birth and Telephone number. A member of the team will call you back at their earliest convenience.
Prescription Team Email Address:
This email is for NON-URGENT prescription enquires ONLY
- Order your Repeat Prescription Online using SystmOnline please note prescriptions will only show if they are due. You can not request prescriptons more than 7 days in advance.
- Download the NHS App and order your prescriptions. Please note prescriptions will only show if they are due. You can not request prescriptons more than 7 days in advance.
- Ordering your medication by using the Prescription Post Box located in Reception at each site
Digital Prescriptions NHS APP - LIVE FROM NOVEMBER
From November 2023, we have gone live with the NEW NHS App function for digital prescriptions. You can now track where your prescription is in the process. You will need to have registered for the NHS App to use this new function.
NHS England would like patients to participate in their research around the use of the NHS App for digital prescriptions. If you are interested in giving your feedback, please see below the links and further information
When can I order my Repeat Prescription?
A: Patients are able to order their Repeat Prescription 7 days in advance of their due date. Any prescription requests ordered before the 7 days will be refused by our Prescription Team.
Prescription Requests take 48 hours to be processed at the practice.
You can request your prescription online or using the NHS App
What if I'm going on Holiday?
A: If you have a Holiday coming up and need to order your repeat prescription earlier then 7 days prior to your due date, please make the Prescription Clerk aware this is why you are making an early request. You can do this by adding a written note on to your paper prescription request or by using the additional request box when ordering your prescription online, this will avoid your early request been refused.
You can even change your nominated pharmacy via the NHS App if you would like to collect your prescription at another pharmacy within the UK
What is the Electronic Prescribing Service?
A: This practice is set up for the electronic prescription service. This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask the Prescription Clerk to sign you up.
You can also request your repeat medications via the NHS App and track where your prescription is in the process. You will know when it has been received at your nominated pharmacy
Understanding Prescription Journey
At Colton and The Grange Medical Centre, the Prescription Team deal with 100's of medication requests and queries everyday. In order for us to continue to provide you with the best care possible, would would like you to read the information below. This will inform you of what happens when you make a medication request. To enable us to process prescriptions in a timely manner we would ask that you request your repeat medication 7 days before you will run out of your medications. We recognise that sometimes there are problems or delays during the prescription process. We therefore ask, if you have not received you prescription after 72 hours from the initial request, that you contact the Prescription Clerk.
Changes to Prescribing Over The Counter Medicines
The GP, Nurse or Practice Pharmacist will not generally give you prescriptions for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of local health professionals at your local pharmacy can also offer help and clinical advice to manage minor health concerns and if your symptoms suggest it's more serious, they'll ensure that you get the care you need.
Please find attachment for more information:
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.