Accessible Information Standard and Accessible Statement for Website


People who have a disability, impairments or sensory loss


There is access through the main door at both sites on the ground floor. There are no steps into the building. We have a wheelchair available for use in surgery.

Colton Mil has automatic doors to the entrance 

Assistance can be provided by reception to and from your car if required. 

Disabled parking bays are available at both the Grange and Colton Mill site near the entrance. 

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room.

The practice has installed a hearing loop. If you would like to use this, please ask at reception for assistance. 

We can arrange for someone to support you book appointments, make enquires or in your consultations using british sign language. Some of our staff are also training in BLS 

The call screens will beep when called but also state your name, name of the person you are seeing and room number. If you are hard of hearing, please monitor the call screen for your name being called or inform reception to let you know. 

Interpretor required 

If you do not speak English and require an interpretor, please inform reception so we can arrange a double appointment and for language line to support you in your appointment or arranging appointments. Please let reception know your preferred language so we can update your medical records. 

Large Print and Easy Read 

Those who are visually impaired or find large print or easy read documents helpful, we can provide a range of documents to support you with your medical care. Please let reception or practitioner know your preferences 


Accessibility Statement for the Practice Website 

This accessibility statement applies to our practice website  

We want as many people to be able to use this website. For example, that means you should be able to:   

  • zoom in up to 300% without the text spilling off the screen  
  • change colours, contrast levels and fonts 
  • navigate most of the website using just a keyboard 
  • listen to most of the website using a screen reader (including the most recent version of NVDA) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability.  

We know some parts of our website are not fully accessible, as: 

  • some images are missing alternative text 
  • some elements on the page do not have sufficient colour contrast 
  • you may experience issues when trying to navigate this website by keyboard only 
  • you may not be able to navigate the website using speech recognition software 
  • some elements on the page do not work as expected with the stylesheet disabled 

How to request content in an accessible format 

If you need information on from our website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by: 


This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section on our website  

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility 

The Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

Our website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Our accessibility compliance statement will be reviewed frequently with an aim to meet ‘AA’ standards by default. 

Contact us 

For all queries not accessibility related, you can contact us by: 

Going to the ‘Contact us’ section on our website